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January 27, 2025 at 06:24 PM
E-Daakhil portal:
✅It is launched by National Consumer Dispute Redressal Commission.
✅The e-daakhil portal empowers the consumer and their advocates to file consumer complaints online.
✅It also facilitates to male payment of requisite fees online from anywhere in order to redress their complaints.
✅The site of the e-Daakhil Portal was developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.
📍This portal has been developed under the Consumer Protection Act, 2019.
▪️National consumer dispute redressal commission:
✅Nodal: Ministry of consumer affairs food and public distribution
📍The Consumer Protection Act was passed in 1986 to protect the interests of the consumers.( quasi- judicial body)
✅The objective of this law is to provide a simple, fast and inexpensive mechanism to the citizens to redress their grievances in specified cases.
✅The Act envisages a three-tier quasi-judicial machinery at the National, State and District levels:
i. National Consumer Disputes Redressal Commission known as “National Commission”;
ii. State Consumer Disputes Redressal Commission known as “State Commission”;
iii. District Consumer Disputes Redressal Forum – known as “District Forum”.
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