Job Vacancy: E-Commerce Customer Service & Operations Supervisor Location: Jeddah Experience: 3 - 4 years Contract Type: Full-time Job Responsibilities: • Handle customer inquiries via phone, email, WhatsApp, and online chat/messages in both English and Arabic, ensuring SLAs are met. • Ensure customer satisfaction and resolve issues fairly and efficiently. • Guide and assist customers to complete purchases successfully. • Follow up on declined payments and help customers place their orders. • Respond to customer feedback within one day. • Identify technical issues on the platform and escalate when needed. • Monitor and investigate suspicious orders, blocking fraudulent transactions. • Oversee the payment gateway for large, declined orders. • Prepare orders and coordinate with the warehouse/fulfillment team. • Collaborate with suppliers to resolve fulfillment issues. • Work with the team to address content or order-related concerns. • Monitor online shops and process cancellations while persuading customers not to cancel. • Educate customers on company services and report inquiries and complaints. Qualifications: • Bachelor’s degree in a relevant field. • Strong customer service skills and ability to handle difficult customers. • Knowledge of e-commerce operations. • Excellent organizational and prioritization skills. • Proficiency in Microsoft Office. • Willingness to learn new skills. • Fluent in English (written & spoken). How to Apply: Send your CV to [email protected] with the job title and city mentioned in the email subject.