While customer satisfaction undoubtedly boosts business performance, it’s important not to ignore the very people who make that satisfaction possible: the employees. This myopia can create a distortion in strategic vision, leading employees. This myopia can create a distortion in strategic vision, leading companies to make short-term gains at the expense of long-term sustainability. Read more at: https://hr.economictimes.indiatimes.com/news/hrtech/organization-development/perils-of-single-minded-customer-centricity-why-companies-must-balance-employee-and-customer-focus-for-long-term-success/117597186?ag=wappchnl&utm_source=wappchnl