Marketing Officer Company: Batoka Africa Location: Victoria Falls Municipality, Matabeleland North Province, Zimbabwe Closing Date: 12 March 2025 About Us: Batoka Africa is a leading player in the tourism and hospitality industry, dedicated to providing exceptional travel experiences that leave lasting memories. We pride ourselves on our commitment to excellence and ensuring that our guests receive the highest level of service throughout their journey with us. Role Overview: We are seeking a dynamic and enthusiastic Marketing Officer to join our passionate team. In this exciting role, you will support the marketing efforts of Batoka Africa while ensuring exceptional guest experiences before, during, and after their travels. You will play an essential role in promoting our services, building our brand presence, and ensuring that guests receive top-tier service throughout their journey with us. Key Responsibilities: Marketing & OTA Management Oversee and update online travel agency (OTA) listings with accurate descriptions, high-quality images, and competitive rates. Assist in planning and executing integrated marketing campaigns across digital and social platforms. Develop and create engaging content for social media, newsletters, websites, and other promotional materials. Monitor OTA performance, respond to reviews, and recommend strategies to improve ratings. Conduct market research to identify trends, analyze competitors, and uncover new opportunities. Guest Experience Coordination Actively monitor guest feedback channels, addressing concerns promptly to ensure satisfaction. Assist in organizing guest-focused events and campaigns to enhance their experience. Collaborate with internal teams to deliver tailored solutions that elevate the guest journey. Administrative Support Compile and deliver weekly reports summarizing marketing performance and guest feedback trends. Analyze guest feedback and market insights to inform marketing and service optimization strategies. Qualifications & Skills: At least 2 years’ experience in the Tourism & Hospitality industry. Relevant qualification in Marketing, Tourism, or a related field. Knowledge of reservation systems and procedures. Strong organizational, problem-solving, and communication skills. A passion for customer service and the tourism industry . How to Apply: If you are passionate about marketing, travel, and creating unforgettable guest experiences, we would love to hear from you. Please submit your resume and a cover letter to [email protected] by 12 March 2025. Join Batoka Africa and be a part of a team that is committed to excellence and unforgettable experiences! https://whatsapp.com/channel/0029VaTaYGt2Jl8I0d3N702b