Please find the below JD for Team Lead - Collection -Direct and coordinate a team of 1st and 2nd levels -Setup, manage and improve standards and procedures within the team -Cascade business objective and targets to the team -Review daily targets, priorities and take appropriate actions to ensure results are achieved -Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together -Preparing and analyze the the situation and determine resources needed to solve them -Providing corrective feedbacks and manage subordinate staff in day to day performance of their jobs -1+ years experience in the similar JD role, Collection role -Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions -Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyse training records. -Bachelor's Degree in any stream Job Location: Hyderabad *Kindly share resume with Aadhar ( Mandatory)* Email: [email protected]