*TELLER :(JASON MOYO BRANCH)* BancABC *Designation* Business Unit: Retail Banking Department: Retail and Business Banking *Purpose of the Job* Customer Service. Teller x2 (3 months contracts) Date Advertised 07 February 2025 Geographical Area Bulawayo Vacancy Manager Team Leader *Job Description* Provide top-class service to BANCABC's Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the banks products and services. Paying special attention to detail policy and procedures. *Main Focus Areas* - Cross selling of bank's products and services - Cash withdrawals and deposit taking *Skills and Competencies* - Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely - The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction - Friendly, cheerful and well groomed - Excellent interpersonal skills - Processing Foreign currency switches for all currencies - Redemption of remittances - Transaction capturing - Provide accurate information to customers at all times - ATM custodian - Achieve and maintain a high level of customer service at all times - Adhere to policy and procedure both internal and external for the protection of the customer - To complete all customer transactions efficiently and accurately - Be confident to raise any concerns over discrepancies at the first point of realization - Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name - Deal with customer complaints and enquiries in a professional and courteous manner - Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer - Provide assistance and offer advice or alternatives that will benefit the customer - Promote the benefits of alternative methods of banking, by actively assisting where applicable - Treating colleagues and clients with respect, understanding, consideration, knowledge and skill - Remain compliant when signing for documents, or when carrying out tasks that involve dual control - Answer the telephone in a timely and professional manner - To adapt positively to change(s) in working practices or environment - Cash balancing on a regular basis - Attend to and resolve basic technical failures (first-line support) *Qualifications and Work Experience* - 2 'A' Levels - 5 'O' levels including Mathematics and English - Studying towards an IOBZ qualification an added advantage - 1 Year experience in Telling preferably in a banking environment - Ability to use own initiative - Strong time Management skills - Team player with ability to work in a dynamic cultural environment *Job Related Knowledge* - Knowledge of legal and regulatory issues typical for the country banking system *How to Apply* Interested applicants who meet the job requirements should e-mail their CVs to [email protected] with the Heading: "Teller" (Bulawayo Branch) Note - APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC's RECRUITMENT POLICY - Closing date: 13 February 2025 1630hrs