𝗩𝗮𝗰𝗮𝗻𝗰𝘆!!! ALLIANCE INSURANCE COMPANY 𝗝𝘂𝗻𝗶𝗼𝗿 𝗜𝗧 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 Alliance Group Investment Holding Company– IT has a vacancy for position of Junior IT Technician. The incumbent will be responsible for the day-to-day monitoring and maintenance of the network infrastructure and applications. Ensures minimal business disruption by resolving IT related support calls. Work closely with the IT Technician to support Alliance system through remote access or site visits as needed across the Company. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Set up workstations with computers and necessary peripheral devices (Printers, Switches etc.) • Configures, maintains, upgrades and patches network hardware, operating systems, applications and services in line with operational requirements, security policies and vendor specifications • Maintains up-to-date documentation of IT infrastructure, logical configuration and operating procedures • Monitors IT facilities and implements measures to mitigate the impact of environmental threats (theft, water, dust and heat) on business operations • Provide orientation and guidance to users on how to operate new software and computer equipment • Assists with the evaluation, implementation and ongoing support of new technologies • Provides technology related training for employees • Maintains good working relationships with stakeholders (colleagues, suppliers and support partners) • Updates industry knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations • Organize and schedule upgrades and maintenance without deterring others from completing their work 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: • Bachelor’s degree in Computer Science, Information Systems, or relevant fields • Technical Industry Certificates (CCNA, A+, N+, MCSA) • Valid driver’s license 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: IT related knowledge of and/ or experience with: • LAN, vLAN, WAN, WLAN, PBX and VoIP infrastructures • Server, Desktop, Switching, Routing, Printing and Communications Hardware • Windows Server, Virtualization and Desktop Operating Systems • Network Security, Vulnerability Assessment, Patch Management and Security Appliances • Email, Collaboration, Records Management and Archiving Platforms • Cloud technologies including Windows Azure, Office 365, One Drive and Teams • Enterprise Storage and Backup Technologies • Network management, monitoring and diagnostic tools • Application support cycle methodologies and technologies • IT Project execution, monitoring and control • IT Service Support, SLA and Vendor Management • Previous IT related experience in the Financial Services industry (ideally Insurance) 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 /𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: • Excellent written and verbal communication skills • Good interpersonal and demonstration skills • Good customer service orientation, listening ability and patience • Good analytical, evaluative, critical thinking and problem-solving skills • Ability to multitask, prioritize, and manage time efficiently • Ability to explain complex ideas to those with limited IT and systems knowledge • Ability to meet deadlines and work independently • Ability to learn and master new applications and willingness to develop skills further • Strong sense of discretion and confidentiality 𝐓𝐨 𝐀𝐩𝐩𝐥𝐲 𝐏𝐥𝐞𝐚𝐬𝐞 𝐕𝐢𝐬𝐢𝐭: https://www.linkedin.com/jobs/view/4160676079/?trk=feed_main-feed-card_feed-job-posting-content #dreamagencylesotho