Hiring Now! Job Title: Customer Support Associate Location: Lagos. JOB SUMMARY: SENRI Ltd. is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa. We are looking for a detailed oriented professional to join the team. JOB DUTIES AND RESPONSIBILITIES: - Listening to customers’ concerns and handling complaints. - Giving detailed explanations of services or products to customers. - Working with the sales team to create better methods to address customer complaints. - Reviewing customer accounts on product usage. - Communicating effectively with customers in-person, through email, chat or over the phone. - Upselling of accounts. - Monitoring customer satisfaction levels - Conduct training with new customers to properly onboard them. - Sending Reports to customers appropriately. COMPETENCY REQUIRED (Knowledge and Skills): - Great communication abilities, including written and verbal communication - Patience, empathy and professionalism - Good problem-solving and decision-making capabilities - Good working knowledge of computers in general with proficiency in Microsoft office and Google packages. - Effective time management, prioritization and multitasking skills - Must be a team player - Calm and have an eye for details - Good Presentation skills - Should be flexible with time QUALIFICATION (Education and Experience): - BSc in a related course - 1 - 2 Years cognate work experience in a fast paced organization in a similar role. WORKING CONDITION: - Working hour: 8:00-17:00 - Working day: Monday - Friday - WFH is available partly. - Workstation (Laptop & Phone) - Agile working culture. Interested and qualified candidate should Apply here:https://docs.google.com/forms/d/e/1FAIpQLSds_YHkI9Ol6eCR_EMf1oNX_v7oU3zkRNyiTK9xWxSuhhXNag/viewform