*Hotel General Manager*. African Export-Import Bank (Afreximbank) Location Harare, Zimbabwe *Working Time* Full-time Deadline for Applications 06 March 2025 Reference N/A *About the Position* The African Export-Import Bank (Afreximbank) is seeking a Hotel General Manager (GM) to oversee the opening and management of a new hotel property in Harare, Zimbabwe. The GM will lead the pre-opening phase, ensure operational excellence, deliver exceptional guest experiences, and meet financial and business objectives. *Key Responsibilities* Pre-Opening Phase - Lead the recruitment, hiring, training, and on-boarding of key staff - Coordinate with corporate teams for operational plans, marketing, and IT infrastructure - Collaborate with contractors and vendors to ensure brand standards are met - Develop and implement pre-opening budgets, forecasts, and track costs - Train staff on policies and procedures tailored to local regulations - Create sales strategies and local marketing efforts to drive guest awareness - Ensure all licensing, legal, and safety requirements are met prior to opening *Operational Phase (Post-Opening)* - Oversee daily operations to ensure a high-quality guest experience - Drive revenue growth through strategic planning and pricing strategies - Manage marketing and sales initiatives to maximize visibility and revenue - Represent the hotel at local events to build networks and reputation - Monitor financial performance, including operating expenses and budgets - Review guest feedback and resolve issues to maintain high satisfaction levels - Lead performance meetings with department heads to assess KPIs - Maintain adherence to brand standards and drive continuous improvements - Manage relationships with stakeholders, including corporate offices and local businesses - Implement health and safety standards for staff and guests - Foster a positive and collaborative culture focused on guest satisfaction and team performance *Required Qualifications* - Proven experience as a Hotel General Manager, including both pre-opening and operational management - Knowledge of hotel management software and property management systems (PMS) - Strong financial management abilities, including budget and cost control - Excellent leadership and communication skills; able to inspire and manage teams - Ability to develop operational processes and ensure consistent quality - Strong business development and marketing skills to boost sales and brand awareness - Experience with upscale or full-service hotel brands is mandatory; conference center management is a plus *Preferred Qualifications* - Master’s degree in hospitality management, Business Administration, or a related field - Minimum of 10 years in hotel management, with 3-5 years in a senior leadership role - Experience in hotel pre-opening and/or multi-property management is advantageous - Fluency in English *How to Apply* Interested candidates are invited to submit their resumes directly to Mr. Bryan LeRoux at [email protected]. Please ensure that the job title is clearly stated in the subject line of the email. This opportunity is ideal for experienced hotel managers looking to take on a dynamic role in a new property that aims to set a high standard for guest experience in Harare.