General Guidelines for ETouch Eduserv Pvt. Ltd. Employees By Sanjay Jha, Author 1. Professional Conduct Always maintain professionalism in all forms of communication, whether online or offline. Be punctual, respectful, and courteous to colleagues, clients, and students. Ensure confidentiality of sensitive company and student data. 2. Communication For official correspondence, use company email addresses, such as [email protected] for customer support. Reply to emails promptly and professionally, within 24 hours if possible. Maintain clear and concise communication, especially when dealing with students or external partners. 3. Work Hours & Attendance Adhere to the work schedule assigned to you by the company. For remote work, ensure you are available during working hours and attend all virtual meetings. Notify your supervisor in advance if you require time off or need to leave early. 4. Quality Standards Strive for excellence in everything you do. Deliver quality service to students, teachers, and collaborators. Ensure all educational content and materials provided align with the standards set by the company. Regularly update your skills and knowledge to stay current with industry trends. 5. Customer Support As part of the company’s 24x7 support initiative, ensure that queries from students and clients are answered promptly and accurately. Follow the established protocols for resolving issues. If the issue is beyond your scope, escalate it to the appropriate department. 6. Confidentiality and Security Never share company-related or student data with unauthorized individuals. Adhere to the company's data protection policies and ensure secure handling of all digital assets. 7. Team Collaboration Collaborate effectively with colleagues and departments. Participate in team meetings and contribute ideas for continuous improvement. Always lend a helping hand to new team members, ensuring a smooth onboarding experience. 8. Franchisees and Collaborations Be mindful of our franchise model and collaborate with external partners professionally. Maintain high standards in training and mentoring franchisees to ensure they meet the company’s expectations. 9. Feedback and Improvement Actively seek and provide constructive feedback. Regularly review and refine teaching materials, processes, and student engagement strategies to keep improving. 10. Health and Wellbeing Take care of your health and maintain a work-life balance. Encourage a positive and healthy work environment.