Digital Sales Officer – 3 Positions Vacancy Description TupoSite Limited was founded in 2023 as an e-commerce platform based in Nairobi, Kenya. The company specializes in selling electronics, including smartphones, smart TVs, and other gadgets. Despite being relatively new, TupoSite has quickly gained traction in the Kenyan market by offering competitive prices, discounts on first orders, and a convenient shopping experience. Located at Mitho Centre, Opposite Bihi Towers, 3rd floor, T27, TupoSite focuses on providing quality ex-UK and brand-new electronics. Their early success can be attributed to their strong online presence, customer-focused approach, and strategic marketing efforts. Visit www.tuposite.net We currently have an exciting career opportunity for a Digital Sales Officer within Tuposite enterprises. The position holder will report to the Head of Operations and General Manager and will be based at our Head Office in Nairobi. Role Purpose The primary responsibility of this role is to sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals. The ideal candidate should have excellent communication skills, a persuasive demeanor, and a strong passion for sales. Key Responsibilities 1. Sales Execution I. Conduct outbound calls to prospective customers from provided leads or lists. II. Present and explain products or services to potential customers over the phone. III. Answer questions about products or services and address any concerns or objections from customers. IV. Close sales and achieve monthly sales targets. 2. Lead Generation and Follow-up I. Generate leads through proactive outreach. II. Follow up with customers to ensure satisfaction, resolve any issues, and secure repeat business. 3. Sales Process Management I. Maintain accurate and up-to-date records of sales activities and customer interactions in our provided system. 4. Collaboration and Best Practices I. Collaborate with the sales team to share best practices, strategies, and feedback. Laws, Regulations, Company Policies: Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry; Understand, implement, and enforce internal company policies, processes and procedures; Ensure that operational compliance programs are in place within your department. Implement processes and controls that promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture within the organization, demonstrating and promoting ethical behavior, integrity, and compliance with laws and regulations. Encourage open communication and reporting of any potential compliance concerns or violations. Key Skills and Competencies 1. Persuasive Communication: Ability to clearly present information and influence others. 2. Active Listening: Demonstrated ability to fully engage with customer inquiries. 3. Sales Closing Techniques: Proven ability to guide customers through the sales process. 4. Relationship Building: Strong capability to build trust and long-term relationships. 5. Time Management: Ability to manage multiple tasks efficiently. 6. Adaptability: Quick learner and adaptable to different customer needs. 7. Resilience: Persistent and able to handle objections effectively. Academic Qualifications A degree in a business - related field. Relevant Experience At least 6months of experience in telesales, inside sales, or a similar sales role. Send applications to [email protected] and CC: [email protected] TupoSite Limited is an equal opportunity employer. We encourage applications from qualified individuals regardless of gender, age, disability, or background. Deadline: Monday, March 10, 2025