*KIOSK TELLER* *BancABC*🏦 *Job Details* - Designation: Kiosk Teller (Mbare Kiosk) - Business Unit: Instore Banking (Central Cluster) - Department: Retail & Business Banking - Date Advertised: 17 February 2025 - Geographical Area: Zimbabwe - Vacancy Manager: Team Leader *Purpose of the Job* Provide service to BancABC banking customers in a professional manner, through processing transactions, selling bank products, and providing information and advice to banking customers and non-customers on the bank's products and services. Paying special attention to detail policy and procedures. *Main Focus Areas* - Cross-selling of bank's products and services - Attend to general customer inquiries and provide accurate information - Customer Service - Processing Foreign currency switches for all currencies - Redemption of local and international remittances - Cash withdrawals and deposit-taking - Processing Bill payments - KYC-lite account opening and collection of account opening forms - Transaction capturing - Daily recording and reporting of transactions processed - Daily cash position reporting to Supervisor - Secures all security items, including cash, date stamps, and system access - Maintain a high level of customer service at all times - Adhere to policy and procedure both internal and external for the protection of the customer - Cash balancing regularly - Attend to and resolve basic technical failures (first-line support) - Assess and escalate of system related issues timeously *Qualifications and Work Experience* - 2 'A' Levels - 5 'O' levels including Mathematics and English - Studying towards an IOBZ qualification an added advantage - 1 Year experience in Telling preferably in a banking environment *Skills and Competencies* - Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely - The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction - Friendly, cheerful and well groomed - Excellent interpersonal skills - Ability to use own initiative - Strong time Management skills - Team player with ability to work in a dynamic cultural environment *Job Related Knowledge* - Knowledge of legal and regulatory issues typical for the country banking system *How to Apply* Interested applicants who meet the job requirements should e-mail their CVs to [email protected] with the Heading: "Kiosk Teller" (Mbare Kiosk) Closing Date 21 February 2025 (1630hrs) Note APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC's RECRUITMENT POLICY.