Hello Team, we are looking for Service Now Engineering Director role in Chennai (preferably local in Chennai but we are flexible to make it remote for a good candidate). Salary range is best in the industry (details are not known right now), Job description is as follows Position Duties: • Works closely with the Sr. Director, to develop the right strategies, roadmap and investments required to optimize the platform for employees, while finding ways to reduce cost and drive productivity. • Oversee the development, implementation, and maintenance of the ServiceNow platform. • Collaborate with stakeholders & service teams to gather requirements and design effective solutions. • Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and Request Management • Ensure seamless integration with other IT systems and tools. • Lead and mentor a team of ServiceNow developers and administrators. • Monitor system performance, troubleshoot issues, and optimize functionalities. • Develop and implement best practices, standards, and governance for ServiceNow processes. • Stay updated with current and emerging ServiceNow features and functionalities. • Provide technical guidance and support during critical incidents and outages. • Prepare and present reports on platform usage, performance, and cost savings. Desired Skills: • Bachelor's degree in Computer Science, Information Technology, or a related field. • 5+ years of experience working with ServiceNow. • Proven experience in leading and managing a ServiceNow platform. • Proven track record in leading large, global software & product teams. • Strong understanding of IT Service Management (ITSM) and ITIL frameworks. • Experience with ServiceNow scripting, customizations, and integrations. • Exceptional communication and interpersonal skills. • Ability to work effectively with many diverse cross-functional teams and manage multiple priorities. • ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred. Required Skills: • ServiceNow • IT Service Management (ITSM) • ITIL • JavaScript • REST/SOAP APIs • HTML/CSS • ServiceNow Scripting • Agile Methodologies • Project Management • Leadership Work Pattern Details: Remote, with occasional in-person collaboration opportunities Additional Information: This team and its CX strategy are merely months old, providing an opportunity to define a lot and make your personal mark on what you do. You will be exposed to multiple elements of Customer Experience processes and have a hand in impacting CX initiatives across ITO service areas and all employees. Email [email protected]