**VACANT POSITION – CUSTOMER SERVICE & DIGITAL MARKETING EXECUTIVE ** A reputable FMCG Distributor in Nyeri is looking for a Customer Service & Digital Marketer who will be responsible for the following: - *Duties & Responsibilities* Customer Service • Call customers to get their feedback on the Company’s products and services • Introduce new products to new and existing clients • Resolve customer complaints within the given timelines • Keep records of customer interactions, transactions, comments, and complaints • Carry out client visits to obtain first-hand information of their experiences on products and services. • Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction. • Engage customers through tele-sales, generate leads and handover to the sales team • Analyze customer data, including social media interaction and physical visits *Social Media Marketing* • Create a calendar of events and capitalize on social media events to boost sales. • 3-5 Years Work Experience in FMCG in handling • Create social media content utilizing a variety of media creation tools in line with current industry best practice • Define, monitor, and update social media key performance indicators • Grow and expand the Company’s social media presence into new & emerging social media platforms • Prepare and share a weekly marketing reports • Create marketing strategies for bulk-SMSs marketing • Be aware of both upcoming and future events and capitalize on these to increase sales *Qualifications & Requirements*  Degree in Communication/Public Relations or related field.  Excellent skills in creating, writing, editing (photo/video/text) content  Proficient in the use of key social media marketing tools  Proficient in graphics & design tools for use in creation of social media content.  Impeccable communication skills both verbal and written  Strong analytical and interpersonal skills  Ability to build and maintain good customer relationships  Ability to multi-task, prioritize, and manage time effectively  Ability to maintain high standards of professionalism at all times  Ability to work in a team or as an individual with minimal supervision  Proficient in Microsoft Office and its components If you feel you have the right skills and experience to join our team, we welcome you to apply. Please share your CV ONLY and indicate on the Subject of the email “ *Customer Service & Digital Marketer* ” to email address [email protected] by end of day *20th June 2025* Only shortlisted candidates will be contacted.