*Topics:* 1. *Introduction-*(Must include) *EDUCATION DETAIL- Name of institute, subjects, Year of passing *WORK EXPERIENCE DETAIL- Each Organization name, DOJ, DOL, Reason of leaving *FAMILY DETAIL- Occupation 2. Why you *want to join Teleperformance*- BPO is one of the fastest growing sector which gives career growth n stability of job in all situations. That's why I want to start my carrier with good multinational company. 3. Why *dnt you want to continue in previous field* of job- There is salary issue/ streched shifts/ no growth option/ job insecurity, that's the reason I want to move to BPO industry. In BPO industry I can get a good career growth and job security also. 4. What is *BPO industry*- Business Process Outsourcing. Example- Amazon gives its Customer handling to a 3rd party company. 3rd party company works only on Customer service and tries to improve business of Amazon by providing customer satisfaction. 5. What is *Customer handling*- Understanding the actual need of customer, showing empathy, resolving there queries in least time. 6. What are your *future plans*- I want to focus on my career and achieve good position in a reputed company. 7. Why should we *hire you*- I am punctual n eager to learn n implement new things. I love to to interact and communicate with different people. I will give my 100% to fulfill my target on time. 8. Your *Hobby* 9. *Current Affairs* 10. Your *Daily routine/Yesterday routine* 11. *Memorable day* of life 12. Narrate story of *Movie watched* recently 13. *Social Media* effects 14. *Online marketing/shopping* 15. *Covid situation* 16. *Women empowerment* 17. *Good customer service/ Bad customer service* with example 18. Details of *Amazon* company 19. Why do you want to join BPO? 20. If you get selected, where do you see yourself in 5 years? 21. Comfortable in night shifts?- YES 22. Details of *Teleperformance* company 23. *Mock Chat* example: *Customer Support:* * "Good Evening Sir!" * "My name is abc." * "How can I help you today?" *Customer:* * "I purchased a new phone but it's bluetooth is not turning on. It's very frustrating, I had to wait for 30mins to get connected with Customer Support." *Customer Support:* * "I understand n apologise on behalf of our team since you are facing this problem. I will definitely resolve your issue as soon as possible." * "Please allow me some time to check from records." * "(Steps for bluetooth not turning on)" * "Please let us know if it doesn't work out." *Customer:* * "Ok" *Customer Support:* * "Is there anything else I can help you with?" *Customer:* * "No"*LinkedIn Ops questionnaire.* -Tell me about yourself. -About LinkedIn -What is KPI and what all KPIs you had in your org. -About LinkedIn learning -How is linkedin different from other social networks(Facebook & Instagram)? *Stability base questions* - why did you leave your last organizations. -Do you need any leave for upcoming 3 months?