We're Hiring: Team Leader - Customer Service |Bangalore *Role*: Team Leader - Customer Service *Location*: Bangalore Experience: 1 to 2 years (Minimum 1 years in customer service leadership) Shift: Day Shift Key Responsibilities: Supervise daily operations of the customer service team. Monitor KPIs including CSAT, FCR, and agent productivity. Handle escalated customer issues and provide solutions. Conduct team meetings, performance reviews, and training sessions. Collaborate with other departments to enhance service processes. *Qualifications* Bachelor's degree in any field. Minimum one year exp in team leader BPO Proficiency in CRM tools and MS Office Suite. Excellent leadership and communication skills. Ability to work in a fast-paced environment. 📲8010207552