Technical Support Officer Job Responsibilities: - Provide support and query resolution within agreed SLAs on matters pertaining to company-wide operations. - Troubleshoot issues and outages. - Monitor performance and maintain systems according to requirements. - Interface with external and internal teams to ensure on-time delivery of technical solutions. - Build an internal base of technical documentation and manuals. - Facilitate the change requests for system enhancements for approval by senior management. - Propose and implement innovative tools to enhance operations and service delivery processes. Skills & Abilities: - At least 2 years' experience. - Experience in a Contact Centre, IT Help Desk, Support or similar. - Skills in problem analysis and solving. - Fluency in both oral and written English. - Ability to multitask. - Ability to work shifts. Educational Qualifications: - BSc Hons in Computer Science or equivalent. How to Apply: Qualified and interested candidates must email their CVs to [email protected] on or before 20 June 2025. Please ensure you indicate "Technical Support Officer" as the position being applied for in your email subject line. Only shortlisted candidates will be contacted.