UWorx Group 𝐢𝐬 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐒𝐞𝐧𝐢𝐨𝐫 𝐈𝐓 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: *Lahore* 𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-time | On-site 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Open to candidates from diverse educational backgrounds 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Overall, more than 10 years of experience in the 𝐈𝐓 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, including 5+ years in a similar role, demonstrating strong leadership capabilities and excellent English communication skills. Are you a strategic thinker with a passion for customer success, cross-functional collaboration, and data-driven decision-making? Join our team as an account manager and take the lead in driving business impact and long-term client satisfaction. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: Translate the customer’s strategic objectives into actionable roadmaps for delivery and support teams. Govern schedule, budget, and forecast risk, and report variances to leadership. Anticipate risks, resolve issues quickly, and run regular status calls or QBR (Quarterly Business Review) to maintain transparency. Confirm that security, privacy, and contractual service-level agreements are consistently met. Maintain and establish dashboards covering utilization, cost/expense, and Customer Satisfaction (CSAT) for executive review. Identify workflow gaps and implement solutions that support smooth cross-functional collaboration. Identify upsell/cross-sell opportunities, scope new work packets, and negotiate renewals or change orders. 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬: Executive-level communication and rapport-building with diverse stakeholders Contract/SLA scoping, upsell/renewal negotiation, and margin awareness Project-coordination fundamentals: scope, schedule, budget, and risk tracking Data-driven reporting using dashboards, Excel/Power BI, or equivalent CRM, PMO, and collaboration-tool proficiency (HubSpot/Salesforce, Jira, Confluence, Slack) Proactive ownership mindset with diplomacy, conflict resolution, and continuous learning Interested candidates are encouraged to apply at [email protected]