📣 *Gentle reminder* *Walk-in Interview - MNC - IT Opening for Desktop Support Engineer, Service Desk Engineer / Help Desk Engineer at Pune (Fresher - 3 Years)* 👉 *Book your interview slot on the below given link* 👆 *Interview Date - Monday 16th June 2025* *Time - 10AM to 2PM* *Venue - office of Surabhi Placement Services* *Candidate must have completed the course of Hardware Networking* *Communication - Excellent required* *Work Location - Magarpatta, Hinjewadi,Chakan, Viman Nagar* *Work from office* *Interview Mode - Face to Face* *Experience : Freshers to 3 Years* *Qualification: Any Graduate can apply* *Payroll - Vendor* *Package- 2.80 to 3.50 Lacs CTC ( 18k to 21K in hand approximately)* *Shift : Rotational* *Notice Period:Immediate Joiner / Max 7 days joiner* *Clients - MNC Company* *Payroll - Vendor* *Candidate must have completed the course related to Hardware Networking* *Only shortlisted candidates will receive Email OR call from us / HR for interview venue details* *Short Job Description* 1.Knowledge of Windows 10 & 11 (Installation, Configuration & troubleshooting) 2. Basic Network Support, LAN, WAN. , 3. Outlook(Installation, Configuration & troubleshooting | OST,PST,Backup) 4. Active Directory ( DORA Process, Group, Group Policy, User Access Control ) 5. Office365 - (Concept, Installation & Configuration) 6.Knowledge of ITIL Process. (Incident Management, Problem Management, Priority Management) 7.Knowledge of Ticketing Tool & SLA (Service Level Agreement) 8. Works with Help Desk & Service Desk. & Difference Between 32 Bit &64 Bit 9. Knowledge of Ticketing Tools/Remote Support/Windows OS/Outlook/O365/AD etc etc. Support Desktop / Laptop for Win 10 OS and Office applications (MS Office) Win 10, installation, configuration, trouble shooting. Install the standard software on the clients Support for MS Outlook configuration Update AV and Microsoft patches Troubleshoot Basic LAN issues IP address, IP conflicts, able to differentiate the required network from the others Wireless LAN ; DHCP set up Perform: Install, Move, Add or Change (IMAC) at the desktop level Attach desktops to AD domain Printer, Scanner L1 related issues In case of hardware problem, escalate the hardware problems to vendors. Log incidents in AHD Tool for the cases received on phone and email. Prioritize the incidents, based on severity. Monitor AHD tool for open incidents. Perform activities necessary for the immediate short-term resolution of incidents and service requests so that users can resume their work as rapidly as possible Should be flexible to work on any assigned task i.e. System Readiness OR Security Compliance OR Asset Maintenance etc. *Customer Service Soft Skills* Active listening, Taking Ownership, Treating the customer with courtesy Demonstrate respect for the customer and professionalism. Proactive thinking Proficient in English communication *Benefits and features* 1.Salary on time 2.Learning with the new vertical of desktop & server, etc. *Contact* *Surabhi Placement Services* *Website* : www.surabhiplacement.com *Call - 9921037395* 👉 👇👇👇 *Click here to Book your interview slot* https://calendar.app.google/npSeNo7otYQXdH4NA *Click the link to chat on WhatsApp* https://wa.me/+919921037395 *Please Share this message with your other friends & groups. Someone will start their career.*