Job Title: Reservation / Front Office Staff Location: Ikeja, Lagos Employment Type: Full-time Key Responsibilities Reservations Management: Handle room and restaurant reservations via phone, email, online booking platforms, and walk-ins. Confirm bookings, process payments or deposits, and send confirmation details. Update reservation systems with accurate booking data. Monitor room and table availability and avoid overbooking situations. Coordinate with housekeeping, maintenance, and restaurant staff for guest readiness. Customer Service: Greet residents, guests, and diners warmly and assist with check-ins, check-outs, and seating. Provide information about apartment amenities, restaurant offerings, local attractions, and services. Respond to inquiries, concerns, or complaints in a courteous and professional manner. Assist with special requests such as early check-in, late check-out, dietary preferences, or event arrangements. Record and report feedback to improve services. Administrative Duties: Maintain accurate records of guest interactions, payments, and complaints. Assist with billing, invoicing, refunds, and basic accounting tasks when required. Manage guest databases, including frequent visitor preferences and contact information. Prepare daily arrival/departure and reservation reports for management. Collaboration: Work closely with the housekeeping team to ensure rooms are ready for new guests. Liaise with the restaurant staff to coordinate reservations, private events, and peak-time planning. Support marketing efforts by promoting special offers, events, or loyalty programs to guests. Qualifications Previous experience in reservations, front desk, or customer service (hotel or restaurant environment preferred). Excellent communication, interpersonal, and problem-solving skills. Fluent in English; additional languages are a plus. Key Attributes: Warm and professional demeanor. Attention to detail and accuracy. Ability to multitask and stay calm under pressure. A proactive, team-oriented approach to guest satisfaction. Salary N100,000 Monthly. Application Closing Date 30th June, 2025. How to Apply Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.