Job Title: Walk-in Customer Officer Location: Jos, Plateau Employment Type: Full-time Purpose of the Job Responsible for managing in-person customer interactions, addressing inquiries, lodging complaints, and ensuring effective resolution of customer concerns. The role also provides support to the Call Centre Supervisor in daily operations. Key Duties and Responsibilities The Walk-in- Customer Officer shall therefore be responsible, but not limited, for the following: Serve as the first point of contact for walk-in customers, providing prompt and professional assistance. Receive and log customer complaints, inquiries, and service requests, ensuring accurate documentation. Assist in resolving consumer complaints by coordinating with relevant departments and tracking resolution progress. Educate customers on electricity regulations, payment solutions, billing issues, and service processes. Escalate unresolved complaints to the appropriate teams and follow up to ensure timely resolution. Maintain proper records of customer interactions and feedback for reporting and service improvement. Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines. Support the Call Centre Supervisor in executing daily operational activities. Perform other duties as assigned by the Call Centre Supervisor or management. Prepare periodic reports for the attention of the Call Centre Supervisor. Perform any other tasks as assigned by the Call Centre Supervisor. Minimum Educational & Professional Qualifications, Experience and Knowledge Higher National Diploma or its equivalent in Business Administration or Social Science is required. Minimum of 3 years of work experience in customer service roles in the Electricity Supply Industry. Full Membership of a Relevant Professional Body. Attributes and Competencies: Strong knowledge of Electricity Regulations and Policies. Customer Service Orientation and the ability to handle difficult situations professionally. Understanding of Payment Solutions and Billing Strategies. Strong Communication and Interpersonal Skills. Problem-Solving and Decision-Making Abilities. Proactive Approach to issue resolution and customer engagement. Ability to multitask and work efficiently in a fast-paced environment. Application Closing Date 1st July, 2025. Method of Application Interested and qualified candidates should submit their Applications, under a confidential Cover Letter, either by post, courier or e-mail, enclosing Copies of Certificates, a detailed Curriculum Vitae (CV) with full contact details and names, residential/postal and e-mail addresses and telephone numbers of three (3) Traceable Referees to: The Human Resources and Administration Manager, Nigerian Electricity Supply Corporation (Nigeria) Limited, 10 Barkin Ladi Road, P. O. Box 15, Bukuru, Jos South, Plateau State. And Send electronic copies to: [email protected] using the Job Title as the subject of the email.