*YOU ARE OUR BOSS AND WE REPORT TO YOU🫡* *🛡 Security Incident Report: DDoS Attack on Network Billing Software* *Date of Incident:* 10th-11th June 2025 *Reported by:* Cyber security Team *System Affected:* Network Billing Software *Current Status:* Fully Resolved *Monitoring process:* Ongoing 1.*Incident Overview* We experienced an unexpected service outage that affected the performance and availability of our network billing software. The disruption has now been fully resolved. 2.✅ *Cause of Disruption:* The root cause was identified as a *Distributed Denial-of-Service (DDoS) attack*, where an overwhelming amount of traffic was directed at our billing platform, saturating server resources and temporarily halting legitimate user access. We apologize for the inconvenience caused and appreciate your patience and understanding during this time. 3.*What happens in such events* ✅ Inaccessible dashboards ✅Delayed invoice generation ✅Missed subscription renewals or payments 4.*🛡️Security Enhancements Implemented* In response to this event, the following measures have been applied or strengthened: ✅ Advanced DDoS Mitigation Tools ✅ Real-time Traffic Filtering and Firewall Rules ✅ Access Control Reviews for Admin Panels ✅ Routine Backups & Secure Restore Points ✅ Two-Factor Authentication for Admins & Support - ( How to enable it *⚙️Settings>2FA*) -Download from the apps stores *Google Authenticator app* ✅ Logging and Intrusion Detection (IDS) 5. *🕵🏻Recommended User Actions* To help safeguard your access and data: ✅ Use strong, unique passwords and enable two-factor authentication ✅Avoid sharing login credentials via email or messaging apps ✅Always verify invoices or account statements before acting on them ✅Report any suspicious activity or unusual login patterns to our support team ⚠️NB *Ensure you enter correct information during registration and update your current accounts with correct information since all the accounts details and information you will be accessing them from email or SMS* Especially for accounts reset *NO* information will be shared from the Support side.Since everything is *AUTONOMOUS* and *SELF SERVICE* *🧰For 2FA reset you can reach out to us* 6.*🤝Conclusion* We are committed to protecting the availability and security of our network billing infrastructure. This incident serves as a reminder of the evolving cybersecurity landscape and the need for continuous vigilance. For future service updates, please join our official update channel here https://whatsapp.com/channel/0029VaWIZWQDJ6H1wyj4SM32 For support, contact: ‪+254 742 324193‬ || [email protected] Kind regards Centipidbilling.com