𝗩𝗮𝗰𝗮𝗻𝗰𝘆!!! LETSHEGO LESOTHO 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 We are looking for the following skill: 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐟𝐟𝐢𝐜𝐞𝐫 Contract Type: 𝐏𝐞𝐫𝐦𝐚𝐧𝐞𝐧𝐭 𝐌𝐚𝐢𝐧 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 As an experienced Applications Support Specialist, the incumbent is expected to provide occasional Level 1, but in most cases Level 2 technical support for loan management and financial applications used within the company. This role involves troubleshooting, resolving application incidents, monitoring application performance, and collaborating with development teams to fix issues and enhance functionality. The incumbent will also be responsible for documenting processes, managing code migrations, and staying updated on the latest technologies. 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: BSc. Software Engineering, B.Eng. Computer Systems, BSc Computer Science or equivalent Information Technology degree. 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: • Two years working experience specializing in Business Applications Support within the financial sector is mostly preferred for this role. • Experience in Core Banking Systems or Financial Data Analysis platforms. • Experience working with Micro-Loan platforms and Financial Inclusion technologies is highly preferred for this role. 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞: Solid understanding of Software Development Lifecycles, Incident Management, and Database Concepts is essential. 𝐒𝐤𝐢𝐥𝐥𝐬: • Proficiency in troubleshooting and resolving complex software applications-related issues promptly to ensure operational continuity, and ability to provide applications support for a fast-paced, customer-focused financial environment. • Strong communication skills, both technical and non-technical, to interact with team members, other departments, and vendors effectively. • Knowledge of Regulatory Standards relevant to Micro-Finance such as data protection and loan servicing. • Understanding of API Integrations for financial services and Automation Tools. • Skill in maintaining a comprehensive knowledge base and provide documentation on application system processes and troubleshooting steps. 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬/𝐂𝐨𝐫𝐞 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Provide technical L1 and L2 support for loan management and financial applications used within Letshego. • Troubleshoot and resolve issues affecting loan processing, customer transactions, and system performance. • Collaborate with internal teams and third-party vendors to resolve application software related incidents. • Monitor application functionality and security to ensure compliance with micro-finance regulations. • Collaborate with internal teams and vendors to improve system efficiency and automate processes. • Assist in application testing, updates, patching and feature enhancements. • Maintain a knowledge base and provide documentation on application system processes and troubleshooting steps. • Support integrations with mobile payment platforms, credit scoring tools, and financial reporting systems. • Participate in disaster recovery and business continuity planning related to critical loan management and financial applications. • Train end-users on software application features, best practices, and security protocols. • Participate in system audits, compliance reviews, and risk assessments. 𝐇𝐨𝐰 𝐭𝐨 𝐚𝐩𝐩𝐥𝐲: Suitably qualified and experienced candidates should submit their application letter, curriculum vitae and copies of educational certificates to: [email protected] or hand deliver at Executive Building, Opposite LPPA along Pioneer Road, Maseru, Lesotho on or before 𝟐𝟒𝐭𝐡 𝐉𝐮𝐧𝐞 𝟐𝟎𝟐𝟓 𝐚𝐭 𝟏𝟕𝟎𝟎𝐡𝐫𝐬. 𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫 Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted. #dreamagencylesotho