*Branch Administrator* Hwange *Job Description* We are Hiring: Branch Administrator ( Hwange ) *Duties and Responsibilities* Responsibilities • To ensure queries on additional information and amendments are sent to responsible authorities within the shortest possible time frame. • To respond to inquiries by clarifying desired information through researching, locating, and providing information. • To resolve client problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems. • To escalate calls for timely resolution and keep track to ensure customer satisfactioni • To maintain call center data by documenting information. • Reduce the number of cessations by making follow-up calls to concerned clients. • Outbound calls and physical after-service follow-up. • To carry out market research and competitor analysis • To use e-marketing (social media-Facebook, Twitter, Skype, WhatsApp, Instagram) to assess brand awareness and positioning. • Ensure the use of diary sheets to ensure continuity. • To do customer advocacy-outbound calls to assess customer advocacy and word-of-mouth feedback by looking at whether existing clients are well informed about new products on offer and how to improve service delivery. • Keep equipment operational by following established procedures and reporting malfunctions. • To analyze error reports to ensure maximum premium deduction. *Qualifications and Experience* • A Bachelor's degree in Insurance & Risk Management or any related degree is required. • A minimum of 2 years' experience. • Data Analytical and reporting skills will be an added advantage. Skills • Good time management • Ability to work with minimum supervision • Ability to work well in a team • Effective communication, oral and written • Good time management • Administrative and financial skills How to Apply If you meet the above criteria, please hand deliver your CV to HR or send on email to [email protected] by 14:00 hours on 20 June 2025.