Job Title: Head of Operations Company: Mamastops Logistic Solution Limited Location: Lusaka, Zambia About Mamastops: Mamastops Logistic Solution Limited is a fast-growing, well-funded tech startup backed by one of the largest investors operating across East Africa. We are transforming the logistics ecosystem through innovative, tech-enabled solutions like GPS tracking, cashless fuel systems, ERP integration, and cross-border payment facilitation. Role Overview: We are looking for a passionate and agile Head of Operations to lead our diverse portfolio of logistics technology services. The ideal candidate will be responsible for managing end-to-end operations, ensuring seamless coordination between tech developers, customers, field implementors, and internal teams. This is a hands-on leadership role suited for someone who thrives in high-growth startup environments, has a knack for problem-solving, and is willing to go the extra mile. Key Responsibilities: Oversee and manage Mamastops’ core operational offerings: GPS tracking, cashless fuel solutions, ERP deployment, and cross-border payments. Act as a bridge between technical developers, implementation teams, and customers, ensuring smooth and timely project execution. Lead stakeholder management with a strong focus on data accuracy, service reliability, and proactive issue resolution. Drive operational KPIs, project timelines, and process improvements. Manage and prioritize multiple projects simultaneously, maintaining clear communication and strong accountability. Maintain hands-on involvement in solving operational issues—technical, logistical, or customer-related—beyond standard work hours if needed. Collaborate closely with leadership to align operational goals with business objectives. Foster a team culture of agility, ownership, and innovation. Ideal Candidate Profile: Age: 25–35 years Education: Degree not mandatory; practical experience and problem-solving skills are valued more. Experience: 3–7 years in operations, preferably in logistics, fintech, or a tech-enabled services sector. Tech Acumen: Ability to work closely with tech teams. A background in software, systems, or data management is a strong advantage. Key Traits: Hustler mindset, data-driven, excellent communicator, solution-oriented, thrives in fast-paced environments. Skills: Strong stakeholder and project management Operational strategy and process optimization Data analysis and reporting Team leadership and conflict resolution Customer and partner relationship management What We Offer: Opportunity to shape operations in a high-impact, fast-growing logistics tech startup Collaborative, entrepreneurial work culture Competitive compensation and benefits Direct exposure to cutting-edge technology and cross-border projects Long-term growth opportunities with regional expansion plans Apply or reach out to: Hanumant Shukla 📞 +260967294650 ✉️ [email protected]