Employmentor - Awais
June 20, 2025 at 05:57 PM
🚨 We're Hiring: Trainer and QA Executive for our ACA campaign🚨
What We Offer
✅Competitive fixed basic salary with clear path for increments based on performance.
✅Opportunity to lead and grow within a thriving, US‑based call center.
✅Hands‑on experience designing training and QA processes.
✅Supportive environment: room for professional development and career advancement.
Key Responsibilities
Design and deliver comprehensive training programs for ACA campaign agents.
Observe live and recorded calls to ensure script adherence, quality standards, and compliance.
Conduct performance evaluations and QA scoring, provide actionable feedback to agents.
Identify coaching needs; assist newer agents and advise team leads.
Requirement
At least 1–2 years of direct experience in ACA/Obamacare telemarketing campaigns (either sales or verifications)
Previous experience in training or quality assurance roles within a call‑center environment is a plus.
Strong understanding of ACA regulations, health‑insurance terminology, and US market.
Excellent English communication, coaching, and interpersonal skills.
Ability to work effectively in a fast‑paced, night‑shift environment.
📅 Apply Now: Send your resume to [email protected]
This job is only for Rawalpindi, Islamabad