*Operations Supervisor* Veer Freight Private Limited Expires 25 Jun 2025 Harare Full Time *Job Description* - Client relationship Management - Internal quality process - People management - Profitability and cash flow management - Communication - Report writing *Duties and Responsibilities* • Market segmentation. • Classification of customers and allocating customers to Team members • Retaining corporate, loyal and profitable customers. • Visiting corporate clients. • Attending to and resolving customer complaints. • Capturing details of lost and damaged shipments and referring cases to the relevant team • Regular updating of Rates or tariffs in order to make sure that the company does not lose revenue • Accurate costing upon pricing, rating of tariffing • Suppliers registration and tender participation • Responding to enquiries and quoting clients • Establishing and maintaining Service Level Agreements and service standards. • Complying with quality assurance. • Complying with legal, statutory and licensing requirements. • Supervising and motivating staff in Operations • Ensuring that shipments are delivered on time. • Ensuring that customer clearances are done on time so as to avoid demurrages. • Ensuring that loading authorities & Duty Authorisations are given in time. • Participate in responding to bid tenders, i.e. pricing, terms and conditions. • Managing critical costs e.g. bond paper, telephone & fuel consumption. • Efficiently managing the ZIMRA account • Liaising with Clients regarding to nature of goods and shipments specifications. • Supervising of all duty quotations to clients and ensure that quotations are responded to on time. • Receiving feedback from clients regarding quotations given. • Giving technical advise to clients. • Liaising with other branches and service providers regarding the movement of shipments. • Updating clients on shipment movement Job description with clear duties will be availed to the successful candidate *Qualifications and Experience* 5 O’ levels including Maths, English High technical, profession or university Degree in Supply chain management/ logistics Diploma in forwarding & customs legislation is a MUST Drivers license is a MUST Chancers will not be tolerated *Experience* Minimum 2years’ experience in a Supervisory role *How to Apply* Interested candidates to send their resume on [email protected] no later than the 25 June 2025. Only short listed candidates will be contacted.