Marriott International - F&B Service Expert (Waiter) - Johannesburg Marriott Hotel Melrose Arch 📍 Location: South Africa 🕒 Type: Full Time 🗓️ Published: 20/06/2025 🔗 Apply here: https://jobtrackerai.com/job/22462392/1 Ace Your Interview "Unlock your job interview success with these key Q&A samples, tailored to prepare you for a role as an F&B Service Expert at Marriott International." Q: What makes a dining experience memorable and unique for you? A: For me, a memorable dining experience involves excellent service, delicious food, and a welcoming atmosphere. It's the little details that make it unique, like personalized service, intriguing food presentation, or a particularly warm welcome. These aspects can turn a regular meal into an extraordinary experience. Q: Can you describe a time when you took the initiative to improve a guest's experience? A: Yes, during my previous role at XYZ Restaurant, I noticed a couple dining and realized they were celebrating their anniversary. I took the initiative to arrange a complimentary dessert with a small celebratory message. They appreciated the gesture, and it significantly enhanced their anniversary dinner experience. Q: How do you manage communication between front-of-house and kitchen staff? A: I believe clear and consistent communication is key. I ensure to pass accurate and timely information to the kitchen regarding any special requests or dietary needs. Also, I keep myself updated with any changes in the menu or dish availability to inform guests accurately. Q: Can you describe a situation where you had to manage multiple tasks at once? A: In my previous role, there were times where I had to manage multiple tables simultaneously during busy periods. It involved greeting and seating guests, taking orders, serving food, clearing tables, all while maintaining a professional and friendly demeanor. It was challenging but I managed it by prioritizing tasks, keeping organized, and maintaining open communication with both guests and staff. Q: How would you handle a situation where a guest is unhappy with their meal? A: I would first apologize for their unsatisfactory experience, then listen attentively to their concerns. Depending on the situation, I might offer to replace the dish, suggest an alternative, or involve a supervisor if necessary. My main aim would be to resolve the issue promptly to ensure the guest leaves satisfied. Q: What steps do you take to ensure your personal appearance and communications are professional? A: I ensure my uniform is always clean and neat, and I maintain personal hygiene. As for communication, I stay courteous and respectful to both guests and staff, always maintaining eye contact and using appropriate language. I also ensure to keep my personal emotions in check to uphold a professional demeanor at all times. Q: Are you comfortable with physical tasks such as moving, lifting, and carrying objects? A: Yes, I am comfortable with physical activities. In my previous roles, I've handled tasks that involved moving and carrying heavy trays, arranging tables, and standing for extended periods. I understand they are part of the job and I'm prepared for them.