Job Title: Customer Service Lead Location: Gbagada, Lagos Employment Type: Full-time Work Schedule: 5 days a week (including 2 Saturdays per month) Working Hours: 7:30 am – 3:30 pm Start Date: Immediate About the Role Manage all aspects of guest interactions and team supervision. This role requires a friendly, proactive, and detail-oriented professional who can ensure a smooth dining experience for every guest while leading a small team of service staff. Key Responsibilities Oversee daily front-of-house customer service operations and coordinate service staff. Serve as the first point of contact for customer inquiries, complaints, and feedback online and in-person. Monitor customer satisfaction and resolve any service issues promptly and professionally. Implement and maintain customer service standards and procedures. Provide on-the-spot coaching and support to junior customer service reps. Maintain reservation logs and ensure effective table turnaround during peak periods. Collaborate with kitchen and operations teams to ensure a seamless service experience. Generate weekly reports on customer feedback, issue trends, and service improvements. Requirements Education: HND / BSc in any discipline; Hospitality or Communication-related fields preferred. Experience & Skills: Minimum of 2 years of experience in customer service, preferably in the restaurant, hospitality, or retail sector. Strong interpersonal and communication skills. Ability to lead a team with confidence and maintain professionalism under pressure. Familiarity with POS systems and basic order-taking software. Strong conflict-resolution and problem-solving skills. Passionate about customer satisfaction and service excellence. Salary N200,000 Monthly. Application Closing Date Not Specified. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.