#zcupdates : Zimbabwean users of Mukuru, one of Africa’s largest money transfer platforms, are reporting alarming cases of unauthorized account deductions, frozen funds, and frustrating customer service delays. With over 17 million customers globally, Mukuru markets itself as a lifeline for underserved communities. But a growing wave of complaints documented across social media, consumer forums, and regulatory bodies paints a picture of a platform struggling to safeguard users’ money and trust. Zimbabweans took to social media to complain kuti mari dzavo dziri kudzurwa from accounts. Mukuru has issued a statement and they wrote “Dear, Valued customers. We understand it’s concerning to see a negative balance on your Mukuru Card - but please rest assured, your money is completely safe. This is a temporary technical issue and our team is working urgently to fix it. We’ll have your balance back to normal very soon. Thank you for your patience and trust.