*Compensation for Passenger Assistance fails* Consultation deadline: 11th July Many know the constant Discrimination Quai faces when travelling with her e-assist mobility tricycle - even with Passenger Assistance booked. If passenger assistance goes wrong, train companies must put things right - some just refund the ticket. Using a Freedom Pass means no refund. Should there be *individual* investigations every time assistance fails? Should train companies have to explain *why* the assistance failed + *what* they're doing to stop it happening again? Should applying for compensation be easier? https://www.orr.gov.uk/consultation-accessible-travel-policy-atp-guidance-redress-requirements-html