Accelerit Fibre

Accelerit Fibre

6/6/2025, 1:08:48 PM

Dear Valued Customers, Please be advised that Celerity has reported a service outage affecting the Midrand area. Their technicians have been dispatched to the site to conduct further investigations. Estimated Time of Resolution (ETR): Unknown Updates will be provided as soon as possible. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m Thank you for your continued patience and understanding. Kind Regards, Accelerit Technical Department

Accelerit Fibre

6/5/2025, 2:03:48 PM

Dear Valued Customers, Please note that we are aware of the connection being down in the Western Cape and also affecting Eastern Cape, this is due to a technical fault one of the core devices in the Western Cape Data Centre. Issue Desc: Faulty Hardware. Update: Technician onsite working on the matter. Updates will be provided as soon as received from the technician onsite. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

6/6/2025, 6:04:20 AM

Dear Valued Customers, Please note that we are aware of the connection being down in the Western Cape and also affecting Eastern Cape, this is due to a technical fault one of the core devices in the Western Cape Data Centre. Issue Desc: Faulty Hardware. Update: Technician onsite changing the faulty hardware. Updates will be provided as soon as received from the technician onsite. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

6/5/2025, 6:04:57 AM

Dear Valued Customers, Please note that we are aware of the connection being down in the Western Cape and also affecting Eastern Cape, this is due to a technical fault one of the core devices in the Western Cape Data Centre. Issue Desc: Core Device Down. Update: Technician onsite working on the matter. Updates will be provided as soon as received from the NOC Department. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

5/26/2025, 6:27:13 AM

Good Day valued customer, Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; [email protected] or call 010 500 0220 Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m Kind Regards, Accelerit Technical Support

Accelerit Fibre

5/24/2025, 4:42:18 PM

Dear Valued Customers, Please note that we are aware of the connection being down in the Newlands area in Kwa-Zulu-Natal, this is due to the fibre break caused by construction in the area. Issue Desc: Fibre Break. Update: Repairs on hold until the construction is complete. Updates will be provided as soon as received from the Zoom Fibre. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/11/2025, 6:11:12 PM

Good Day valued customer, Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; [email protected] or call 010 500 0220 Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m Kind Regards, Accelerit Technical Support

Accelerit Fibre

2/12/2025, 7:17:35 AM

Dear Valued Customers, Please be advised that the scheduled maintenance in Phomolong is running over schedule as our technicians are still onsite working to complete the process. We sincerely apologize for the delay and appreciate your patience. We will provide further updates as soon as the maintenance is completed. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. Thank you for your understanding. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/11/2025, 2:35:10 PM

Dear Valued Customers, Please note that we are aware of Accelerit clients being down whose Fibre Network Operator (FNO) is FMAS/LINTEG, this is due the maintenance that took place today, it has been detected that is a fault on the configurations and we are currently working onto reverting the configurations back. Location: Accelerit/FMAS/LINTEG clients. Root Cause: Reconfigurations Between Accelerit & FMAS/LINTEG. Estimated Resolution Time (ETR): Unknown We are currently working onto resolving the matter as soon as possible. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department