Accelerit Fibre

Accelerit Fibre

2/12/2025, 7:17:35 AM

Dear Valued Customers, Please be advised that the scheduled maintenance in Phomolong is running over schedule as our technicians are still onsite working to complete the process. We sincerely apologize for the delay and appreciate your patience. We will provide further updates as soon as the maintenance is completed. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. Thank you for your understanding. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/13/2025, 6:42:23 AM

Dear Valued Customer, We are aware that the connection is currently down in in live Easy Bathopele and Huis Dawid. This issue has been escalated to our backhaul provider for further assistance. Estimated Time of Resolution (ETR): Unknown We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience this may have caused. Kind regards, Accelerit Technical Support

Accelerit Fibre

2/11/2025, 2:35:10 PM

Dear Valued Customers, Please note that we are aware of Accelerit clients being down whose Fibre Network Operator (FNO) is FMAS/LINTEG, this is due the maintenance that took place today, it has been detected that is a fault on the configurations and we are currently working onto reverting the configurations back. Location: Accelerit/FMAS/LINTEG clients. Root Cause: Reconfigurations Between Accelerit & FMAS/LINTEG. Estimated Resolution Time (ETR): Unknown We are currently working onto resolving the matter as soon as possible. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/11/2025, 6:11:12 PM

Good Day valued customer, Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; [email protected] or call 010 500 0220 Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m Kind Regards, Accelerit Technical Support

Accelerit Fibre

2/11/2025, 2:43:00 PM

Dear Valued Customers, Please be advised that we will be conducting scheduled maintenance in Phomolong as follows: Date: 12th February 2025 Location: Phomolong Estimated Resolution Time (ETR): 1 Hour and 30 Minutes (07:30 AM – 09:00 AM) Updates will be provided as soon as the maintenance has been successfully completed. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/5/2025, 9:38:49 AM

Dear Valued Customers, Please note that we have been observing the disruptions on the connections, the matter is currently being investigated by the Network Operations Centre (NOC) and working onto resolving the matter as soon as possible. Location: Ormonde Way. Root Cause: Intermittent Connection. Estimated Resolution Time (ETR): Unknown The NOC Department is busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/5/2025, 9:38:04 AM

Dear Valued Customer, We are aware that the connection is currently down in Rivonia. We are currently investigating the issue. Estimated Time of Resolution (ETR): Unknown We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience this may have caused. More updates will follow Kind regards, Accelerit Technical Support

Accelerit Fibre

2/10/2025, 8:26:09 AM

Dear Valued Customers, Please note that FMAS/LINTEG will be conducting a switch over on the 11th of February 2025 for 77 Grayston and VillaRoy Court, this will cause a short downtime during the switch over. Location: 77 Grayston (Sandton) & Villaroy Court (Midrand) Root Cause: Switch Over. Estimated Resolution Time (ETR): 1 Hour (11:00am - 12:00pm) FMAS/LINTEG will be conducting the switch over and make sure that everyone is back online afterwards. Updates will be provided as soon as the switch has been completed successfully. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department

Accelerit Fibre

2/11/2025, 2:43:18 PM

Dear Valued Customers, Please note that we are aware of Accelerit clients being down whose Fibre Network Operator (FNO) is FMAS/LINTEG, this is due the maintenance that took place today, it has been detected that is a fault on the configurations and we are currently working onto reverting the configurations back. Location: Accelerit/FMAS/LINTEG clients. Root Cause: Reconfigurations Between Accelerit & FMAS/LINTEG. Estimated Resolution Time (ETR): Unknown We are currently working onto resolving the matter as soon as possible. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m. We apologize for any inconvenience caused. Kind Regards, Accelerit Technical Department