UC Today
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About UC Today
UC Today is the leading online publication for Unified Communications & Collaboration technology news. Our mission is to be the definitive guide for the business communications marketplace. To achieve that goal, we deliver content that’s second-to-none. Everything we write and say is tailor-made to answer the hottest questions in the industry, while simultaneously sparking new debates and discussion. Things change pretty fast around here, so our team scour the marketplace for the latest updates, so you don’t have to. Whether you’re looking for objective views on the latest news, or topical discussions on the latest trends impacting the industry, you can find it all here.
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Posts
🚨 Breaking News: Smarsh Acquires CallCabinet to Strengthen AI-Powered Compliance in Unified Communications 🌐 Smarsh is making waves in the UC space by integrating AI-driven voice intelligence into its compliance platform with the acquisition of CallCabinet. 🎙️ 🔹 Unified Compliance Across Channels: Integrate voice, email, and collaboration tools like Teams and Zoom. 🔹 AI-Powered Risk Detection: Real-time voice transcription, sentiment analysis, and proactive risk mitigation. 🔹 End-to-End Solution: One platform to manage compliance for over 100 digital and voice communication channels. With growing regulatory pressure and $4B in global fines, this move could redefine how UC providers deliver secure, compliant communications. 👉 https://www.uctoday.com/unified-communications/smarsh-acquires-callcabinet-to-strengthen-ai-powered-compliance-and-voice-intelligence/
🚨 Avaya Drops Support for Contact Centers Under 200 Seats 🚨 Avaya is shifting its focus to large-scale contact centers, introducing a 200-seat minimum requirement for the Avaya Experience Platform (AXP) starting June 30, 2025. 🔹 Who’s Affected? Contact centers with fewer than 200 agents 🔹 Options: Scale up or terminate your subscription (written notice required by June 30) 🔹 Service Shutdowns: CPaaS and SIP Trunking services will discontinue on April 28, 2025 🔹 CEO Patrick Dennis’ Strategy: Faster decision-making, prioritizing enterprise clients Avaya is making bold moves to focus on large enterprises, but what does this mean for mid-sized contact centers? 👉 https://www.uctoday.com/ccaas/avaya-axes-support-for-under-200-seat-contact-centers/
⚖️ Google’s EU Breach: What It Means for Workspace Users Google is facing EU antitrust charges over alleged rule breaches, potentially forcing service revisions. While the focus is on search results, could Google Workspace and UC tools be impacted? With rising tensions between the EU and US tech giants, will Google alter its services—or restrict them altogether? 👉 Read more here: https://www.uctoday.com/unified-communications/what-googles-eu-rules-breach-could-mean-for-workspace-users/