We're Hiring: WFM Scheduler! 🚀 Join our dynamic team at Ztek Consulting for a full-time Scheduler role with an MNC client in Hyderabad. You'll manage real-time queues, collaborate with vendor partners to meet KPIs, and drive operational excellence! 🔑 Key Responsibilities: Monitor real-time performance and update leadership. Manage daily/intraday schedule adherence. Analyze call volume, staffing patterns, and more. Utilize WFM tools and Excel/Google Sheets for data analysis. 💡 Skills Needed: 1+ years of Workforce Management/Operations experience. Expertise in real-time management, scheduling, and capacity planning. Strong communication and collaboration skills. Proficiency with workforce management tools and spreadsheets. 📅 Shift Timings: 6 PM IST to 3 AM IST 📍 Location: Hyderabad (Work from Office) If you're passionate about improving operations and delivering an exceptional customer experience, send your resume to [email protected] or contact +91 9028118584.