Hi, Please see below: Now hiring! Customer Service Executive-Nairobi Our client is part of an international shipping, logistics and warehousing group with offices around the world. They have retained our services to support the hiring process for the position of Customer Service Executive. Working within the customer service department, the Customer Service Executive will support the organization in all aspects of customer service and client relationships. Key Responsibilities Under the guidance of the customer service executive · Create, disseminate and sustain effective communication with key clients. · Provide customer services to various clients. · Provide support in responding to customer/ client matters. · In-put data into the CSR system and generate relevant reports as directed. · Upload documentation into the customs system as directed. · Draft client/ customer correspondence relating to various aspects of shipping, logistics or warehousing. · Manage the CSR tracker to ensure client matters receive required attention and are exhaustively managed. · Support the sales teams in fulfilment of orders and follow up execution. · Support the process of preparing relevant documentation relating to various shipments, including invoices, manifests, arrival notes etc. Key skills/Competencies · Good verbal and written communication. · Ability to negotiate and agree on terms basis of requirements from the sales desk. · Good interpersonal and team engagement skills. Qualifications · Minimum of 3 year’s experience in customer services within the shipping, logistics and warehousing sector. · Relevant university degree in commerce/ economics/ statistics or related field, should have qualified within the last 4 years. · Good computing skills. · Some exposure through internship or attachment to shipping, logistics or C&F. If you meet the above requirements and interested in accelerating your career in a challenging and fulfilling environment, kindly email your CV to [email protected], indicate on subject line ‘Customer Service Executive’. The successful candidate can expect to develop a career in a professional environment. Closing 28th February 2025.