Outresources HR consulting

Outresources HR consulting

2/4/2025, 12:08:25 PM

Now hiring! Our client is a Nairobi based regional company offering office & home office furniture solutions. They pride themselves in meeting specific customer needs, and have a reputation of exceeding customer expectations. They have retained our services to support the hiring process for the positions listed below-: Receptionist/Front-Desk Coordinator-Nairobi Reporting to the Sales Director, the Front-Desk Coordinator will serve as the point of contact for all customers, coordinate the front-desk activities, and facilitate the day-to-day sales activities. Key responsibilities: Managing incoming and outgoing calls and directing them to the appropriate personnel. Welcoming company guests and directing them to the appropriate personnel and office; and ensuring the reception area has all necessary stationery and materials . Sorting and distributing of letters and/or documents received in the company; as well as arranging couriers and relevant company documents for dispatch to various destinations. Preparation of the boardroom with relevant items for scheduled meetings. Generating monthly feedback reports from clients. Generating potential business from media sources including but not limited to the Daily papers tendering section; and advising management accordingly. Identifying competitor activities through media channels and advising management accordingly. Monitoring the entire office cleaning process and supervising the support staff to ensure efficient work as per the company’s expectations. Ensure the showroom arrangement is maintained as per the required standards. Maintaining staff attendance register by ensuring the time in and out is indicated as per the actual timings. Managing the showroom sales and generating sales reports as and when required. Initiating the ordering process through generation of orders, delivery process and customer payments. Ensuring quotations are raised with the right images, remarks and specifications. Processing of the orders and ensuring conformity with all requirements. Requirements and skills Proven work experience as a Front Desk Showroom Coordinator. Hands-on experience with MS Office (MS Excel in particular). Understanding of sales techniques and good business communication. Professionalism, patience, and a “people-first” attitude. A team player with a high level of dedication. Ability to work under strict deadlines. Customer service training and prior work experience in customer support is an added advantage. Sales Executive-Nairobi Key Reponsibilities Lead generation through different channels. Offering clients solutions to meet their needs and closing deals. Follow up on payments and debtors. Present company offerings to potential clients as part of business development. Follow up RFPs/ RFQs, manage tendering process, provide superior customer service and create long-term relationships with clients. Requirements and skills Minimum of 4 years sales/ business development experience in furniture, insurance or related industry. Minimum diploma level education in Marketing/ Economics/ commerce or related industry. Excellent communication and presentation skills. Excellent knowledge of MS Office. Thorough understanding of marketing/ sales and negotiation techniques. Fast learner with a passion for sales. Self-motivated with a results-driven approach. If you meet the position requirements, have the requisite experience and possess the stated competencies, kindly email your cv in pdf stating on the subject line the position applied for to [email protected]. Closing 21st February 2025.

Outresources HR consulting

2/11/2025, 7:15:03 PM

Now hiring! Commercial Manager- Kenya Our client, a global transport and logistics company, prides itself in providing innovative and sustainable logistics solutions and with strategic logistics operations across Africa. They have retained our services to support the hiring process for the position of Commercial Manager-Kenya. This is a senior position that reports to the Managing Director, Kenya. Job Purpose/Your Role Oversee the sales activities to enable the department to secure business for the company through sales and marketing activities backed up by an aggressive strategy. The incumbent will be responsible for Business Development Managers, Direct Sales Executives, Inside sales, Key Account Managers and the Pricing Team. Your tasks and responsibilities Marketing Intelligence Carry out regular market surveys with the help of Marketing team. Identify and communicate market changes, key competitor’s strategies and industry trends to country, regional and corporate teams. Analyse the market’s attractiveness and competitive situation, with the main aim of achieving growth and profitability. Provide reliable statistics, analyses and action plans to increase market share. Develop CTO Super User Skills to extract monthly reporting. Sales pipeline as well as train other users. Lead & Drive Customer Satisfaction Survey process to then develop bespoke solution. Sales activity Define, propose and lead the execution of the Commercial strategy to develop business in all activities (Logistics solutions, Forwarding, Clearing, Transit and Supply Chain). Review, adapt and/or amend strategy according to market challenges and business profitability. Work with operations and the various support departments to provide appropriate solutions to customers. Provide active guidance and support in tenders, reviews and any other customer activity deemed strategic and relevant to development. Commercial team management Manage the commercial team to ensure quantitative and qualitative targets are met. Update personal knowledge and technical expertise. Account Management Monitor and report profitability analysis on accounts. Monitor customer satisfaction issues. Attend the monthly/quarterly KPIs reviews with the Key Accounts. Provide input and support for regional/global RFQs and/or for regional/global customers. Monitor contract compliance and, for regional/global accounts, proactively escalate non- compliance issues to regional/corporate sales teams. Provide monthly reporting on-time and within the agreed framework. Your qualifications, competencies, skills and experience At least 7 years’ experience in a business development function in the Forwarding, Logistics, Supply Chain or services industry. Strong business acumen, organizational and leadership abilities as well as excellent communication skills. Well-developed negotiation skills, with a strong analytical background. Excellent computer skills and familiar with the use of CRM tools. Ability to work under pressure to meet deadlines. Honest and possessing a high level of integrity. Excellent command of written and spoken English and knowledge of French language would be a strong and desired attribute. If your profile, qualifications and experience fit the description above, and you are keen to accelerate your career in a highly professional corporate environment, kindly urgently email your cv and cover letter to [email protected]. This is an urgent hire role- applications will be reviewed continuously and interviews maybe held before closing date. Closing February 28th 2025.

Outresources HR consulting

2/18/2025, 8:41:34 AM

We invite applications for the position of Battery Attendant/ technician to be stationed at our clients premises in Thika town. The desired candidate should have minimum qualification of craft certificate/ diploma in Automotive Engineering/ Mechanical Engineering/Motor Vehicle Eng/ Mechanical Eng from NYS or certified technical college. If you have the above qualifications and is available for immediate deployment mail cv and relevant certificate to [email protected]. Closing 24th February 2025

Outresources HR consulting

2/20/2025, 2:09:31 PM

Hi, Please see below: Now hiring! Customer Service Executive-Nairobi Our client is part of an international shipping, logistics and warehousing group with offices around the world. They have retained our services to support the hiring process for the position of Customer Service Executive. Working within the customer service department, the Customer Service Executive will support the organization in all aspects of customer service and client relationships. Key Responsibilities Under the guidance of the customer service executive · Create, disseminate and sustain effective communication with key clients. · Provide customer services to various clients. · Provide support in responding to customer/ client matters. · In-put data into the CSR system and generate relevant reports as directed. · Upload documentation into the customs system as directed. · Draft client/ customer correspondence relating to various aspects of shipping, logistics or warehousing. · Manage the CSR tracker to ensure client matters receive required attention and are exhaustively managed. · Support the sales teams in fulfilment of orders and follow up execution. · Support the process of preparing relevant documentation relating to various shipments, including invoices, manifests, arrival notes etc. Key skills/Competencies · Good verbal and written communication. · Ability to negotiate and agree on terms basis of requirements from the sales desk. · Good interpersonal and team engagement skills. Qualifications · Minimum of 3 year’s experience in customer services within the shipping, logistics and warehousing sector. · Relevant university degree in commerce/ economics/ statistics or related field, should have qualified within the last 4 years. · Good computing skills. · Some exposure through internship or attachment to shipping, logistics or C&F. If you meet the above requirements and interested in accelerating your career in a challenging and fulfilling environment, kindly email your CV to [email protected], indicate on subject line ‘Customer Service Executive’. The successful candidate can expect to develop a career in a professional environment. Closing 28th February 2025.

Outresources HR consulting

2/26/2025, 8:20:21 AM

Our client is one of the leading resellers of used vehicles in addition to running a well patronised workshop providing leading edge motor vehicle service. They have retained our services to support hiring process for the following two positions 1. Sales & Marketing lead- Workshop, the incumbent will be responsible business development using both digital and traditional methods. If you have some experience in developing compelling marketing campaigns and adapt at using modern approaches including digital marketing strategies please share your CV in pdf 2. Commission agents- Interested candidates will be expected to scan the market through personal visit to support growth of the workshop business. ( Retainer and business facilitation will be offered Interested candidates for both roles are invited to send their CVs in pdf indicating position applied for to [email protected]. Closing 21st March 2025

Outresources HR consulting

2/28/2025, 2:09:56 PM

Now hiring! Security sector opportunities Branch Managers- Mombasa & Eldoret Our client is a leading local security company providing integrated security solutions for corporate organizations and individual client needs. They have retained our services to support hiring process for the positions below. Reporting to the Head of Operations, the Branch Manager will be tasked with the following key roles: Develop effective operation systems and processes that support business growth. Frequently undertake assignment risk assessments audits. Review and administer standard operating procedures for all assignments. Planning and organizing daily/shift routines and activities for operation staff. Undertake performance management for operation staff. Manage incidents by undertaking investigation effectively and efficiently. Check and approve payroll and ensure all security officers are captured. Evaluate the performance of the operation staff under command and recommend training or coaching sessions on need basis. Carry out market intelligence and give feedback to management. Actively engage in branch development and growth activities. Contribute to the excellence of service delivery to internal/external clients in order to achieve TSS overall mission. Qualifications and Key Skills Must have, at least, five year’s experience in management of security officers under Private Security Industry. Degree/Higher Diploma in Criminology or any other relevant course. Excellent analytical skills, selling skills and report writing skills, as well as being fully computer literate. Resilient under pressure and ability to work with minimal supervision. Control Room Supervisor- Nairobi The control room supervisor shall be responsible for making sure staff are working effectively and supporting the security operations. Duties and Responsibilities Supervise the daily control room operation. Deploying response security staff to incidents. Directing the responding to safety and security incidents. Reporting critical incidents to the Operations Manager and Head of Operations. Preparing reports for the Operations Manager in case of critical incidents. Managing the delivery of the control room service and ensure delivery of operational KPI’s. Develop and complete the control room policy and procedure. Planning and organizing daily/shift routines and activities. Maintain a safe and secure work environment for the employees. Remain alert all the time and prepare for the unprecedented incident. Ensure the Control Room staff and equipment are ready for any types of incidents. Provide telephone support to the public or the other employees. Keep Control Room and personal appearance up to the established service. Carry out additional duties as required during emergencies. Monitoring of CCTV system and images, and reacting accordingly for non-planned events. Ensure that visitors and contractors to the Control Room- Are checked in and booked. Are not allowed to enter the Control Room unannounced. Are aware of what actions to take in the event of an emergency. Receive and respond to incidents, classify each incident, determine the severity of the incident, generate an incident reports and submit of the activities conducted. Report any high-risk incident to the Head of Operations and Operations Manager and ensure constant coordination. Maintain a database of all the incident reports and follow up on all incidents to ensure that they are resolved as required. Liaise with Police and other Emergency Services in situations where emergency services support is required, following the process detailed in the Standard Operating Procedures. Evaluate the performance of the Control Room Operators and recommend training or coaching sessions to the employees who need it. Contribute to the excellence of service delivery to internal/external clients in order to achieve TSS overall mission. Capable of communicating diplomatically and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters. Maintain log of issuing and receiving keys. Update and amend Security Operating Procedures and Instructions, in consultation with the Head of Operations and Operations Manager. The Ideal Candidate Knowledge & Qualifications Required CCTV training and certification. Bachelor’s Degree or Diploma in any relevant field. Must have attained atleast grade C and above in KCSE. Must have more than three year’s experience in a busy Control Room. Have a sound knowledge of security techniques. Understanding and ability to use computer systems in operation within the Control Room. Understanding of the CCTV and Alarm Radio systems operation. Excellent telephone manner. Think independently under pressure. Understanding of all alarm systems. Sales Executive- Nairobi Key Responsibilities Contact potential clients through cold calls. Make business presentation to potential clients. Identify client needs and suggest appropriate services. Customize product solutions to increase customer satisfaction. Build long-term trusting relationships with clients. Proactively seek new business opportunities in the market. Open business leads and close sales. Minimum Job Requirements BCOM – Marketing options, Diploma in Sales and Marketing, CIM, KIM. Must have, at least, two year’s experience in sales of manned guarding/alarms/CCTVs; under private security industry. Familiarity with Ms Office. Excellent communication and negotiation skills. Ability to deliver engaging presentations. Applications are invited from prospective candidates who meet the requirements indicated for each position. Kindly email your CV in pdf to [email protected]. Closing 20th March 2025.