🧠 How can airports take ownership of the passenger journey and lead in customer experience? As Blake Morgan, a renowned Customer Experience Futurist, recently shared in Forbes, “managing customer perception is one of the most important things brands should be doing.” 📖 Read insights from Dimitri Coll, Senior Vice President, Airport Experience & Training at ACI World. 🔗 Explore more: https://blog.aci.aero/customer-experience/defining-customer-experience-how-airports-can-own-the-passenger-journey/