
Brajesh Mohan - RBI, NABARD
February 18, 2025 at 11:36 AM
TRAI introduces stricter rules to curb spam calls and messages with enhanced penalties and AI monitoring.
Key Highlights:
- Faster Action: Complaints accepted up to 1 week; action within 5 days
- Clear Message Labels: “-P” for Promotional, “-S” for Service, etc.
Tough Penalties:
- First Violation: 15-day suspension
- Subsequent: 1-year disconnection, blacklisting
- Fines for Telcos: ₹2-10 lakh for misreporting spam
- AI Monitoring: Detects spam using call/SMS patterns
👍
1