*VACANCY ADVERTISEMENT* Our client, a leading telecommunication service provider is looking for energetic, aggressive, self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department: *SHOP AGENTS* To successfully run retail shops in various districts of the country in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met. *REPORTING TO THE SHOP SUPERVISOR, THE ROLE WILL BE RESPONSIBLE FOR:* *Store Operations*  -Manage daily stores sales. -Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part Of proper stock management. -Adhere to duty schedule to ensure timely opening and closure of the store for Customers’ inconvenience. -Ensure timely submission of full Contacts Operation and sales reports to Supervisors. -Attend operational meetings conducted in stores every week as part of the operation planning. Religiously attend pre-shift and after shift briefings.  -Tag all customer interactions.  -Up-selling all products. *2. Profitability* -Ensure achievement of Annual Sales Targets. -Execute Monthly Store promotion to increase and maximize revenue. -Execute up selling of different products on monthly basis to maximize profitability. *3. Customer Experience* -Achieve Customer Satisfaction Scores every quarter.  -Achieve Mystery Shopper score. -Achieve monthly GUEST score. -Achieve QUIZ Score. -Achieve Mystery Shopper Score every month *4. Process*  -Ensure adherence to complaint escalation procedures. -Adhere to Code of Conduct. -Compliance of all operational processes i.e., Sim Swap, transaction reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc. *RELATED JOB REQUIREMENT/ QUALIFICATION* *Educational Qualifications & Functional / Technical Skills*  -University degree in business/Equivalent qualification, sales, or marketing. -Excellent knowledge in customer experience discipline/profession.  -Able to work under high stress with short term targets and objectives. -Able to handle, prioritize, multiple projects simultaneously. IT literacy. -Able to operate in performance driven organization Knowledge of English and vernacular. *Relevant Experience (Type of experience and minimum number of years)*  -2+ years in customer service. -Exhibits good level of creativity and resourcefulness. -Analytical and Presentation skills. *Other requirements (Behavioural etc.)*  -Able to operate in a minimum supervision. -Self-motivated, enthusiastic, energetic. -Attention to detail. -Confident, assertive. -Approachable customer focused.  -Good communication and listening skills. -Leadership skills. -Team player. Suitable candidates are required  to  send their  Applications & Curriculum Vitae to [email protected] by Monday *10th February 2025;*   addressed  to  Human Resources Manager. ____________________________________________________ Please note that only shortlisted candidates will be contacted.