SAP Technical Support Consultant (Remote Role) – Our client is looking for SAP Technical Support Consultant to work on remote with at least of minimum of 5+ years of relevant professional experience. Strong experience writing complex SQL queries and analysing database performance Key Result Areas Rapidly become familiar with the capabilities and features of the company’s platform. Investigate and resolve customer-reported issues by collaborating cross-functionally with Quality Assurance, Engineering, Application Development, and Product teams. Systematically collect relevant data to conduct effective root cause analysis of reported incidents. Contribute to the internal and external knowledge base by documenting key findings and resolutions. Manage the full lifecycle of support tickets, including timely communication and status updates to clients. Ensure all response and resolution times align with agreed-upon in the Service Level Agreements (SLA’s) Participate in shared support coverage as part of a rotating schedule. Maintain a proactive, collaborative, and solutions-oriented mindset. What We’re Looking For: 7+ years of relevant professional experience and a degree in a technical field (or equivalent hands-on expertise) Strong experience writing complex SQL queries and analysing database performance Proven ability in log interpretation and troubleshooting in Unix-based environments. Familiarity with authentication protocols (e.g., SSO) and experience with RESTful API’s. Solid understanding of data integration, warehousing, and BI concepts. Exposure to application server environments and their configuration. A passion for getting to the bottom of technical issues and designing long-term solutions. Strong communicator with a customer-first mentality and a positive, team-driven approach. Added Advantage Attributes Background in SAP (especially in hybrid technical / functional roles) is a significant advantage when working with enterprise clients. Hands-on experience with support and collaboration tools such as Zendesk, JIRA, Confluence, GitHub (or similar), and Google Workspace. Experience working with business intelligence tools and Python for data analysis or automation. Qualifications: Degree in a Technical field (or equivalent hands-on expertise)If you possess the required attributes and competencies, Urgently apply if you are interested and indicate your salary expectations, attach your CV in word format to: [email protected] Only shortlisted candidates will be contacted.