*CALL CENTRE AGENTS X 6* Applications are invited from suitably qualified and experienced candidates to fill in the above positions that have arisen in the Licensing Department to be based at Pockets Hill, Harare. *Key Result Areas* Reporting to the Call Centre Supervisor the incumbents will be responsible for the following among others:- Answering calls professionally and responding to customer inquiries and complaints. Managing large volumes of inbound and outbound calls efficiently Providing initial support and attempting to resolve issues before escalating them Clarifying customer requirements, researching issues, and delivering appropriate solutions. Identifying and escalating priority issues to higher-level management or technical teams. Providing feedback to customers on queries raised, including estimated resolution times. Updating daily reports, completing call notes, and sending relevant information to stakeholders Managing administrative duties and maintaining clear communication with internal departments. Proactively seeking feedback and suggestions to improve call centre operations. Any other duties assigned by the supervisor *The Person* The ideal candidate should have the following qualifications and attributes: Diploma or bachelor’s degree in marketing or equivalent. Proven experience in customer service Computer literacy. Good verbal and written communication skills Ability to handle multiple tasks. At least 1 Year experience in a Licensing Environment Ability to speak English, Shona and Ndebele is an added advantage Interested and qualified persons should submit their applications with comprehensive CVs, certified copies of academic and professional qualifications by no later than 13 June 2025 by either scanning the QR Code, or emailing callcentreagents@zbc,co.zw