*Service affected* Water Supply *Cause of service interruption* There was a stolen air valve at Nandi Drive, Newlands. Emergency shutdown was done to isolate trunkmain which affected most of Northern Reservoirs including Phoenix 2, Phoenix 4, Mountview, Trenance 1 and Trenance 3 Reservoirs and Tower. This has resulted to our reservoirs to be low and there is airlock on the system. *Affected areas* Amaoti, Trenance Park New & old Phase, Redcliffe, Buffelsdraai, Groenburg Estate, Redcliffe, Valleyview, Amaoti Libiya, Palestine area, Angola area, Russia, Moscow, Nigeria Area, Dawncrest, Madrona drive, Tangerine Street, Celtic, Bottlebrush, School Road, Cottonwood, Tea estate, Mountview Area, Brindhaven, Southridge, Glenhaven, Parkgate, Rietriver. Westham, Trenance Manor, Ghandi Settlement, Lenham, Ferham, Brookdale Whetstone, Bhambayi, Sunford, Hannaford, Phoenix Highway, Longcroft, Longbury, Plaza, Southbury, Eastbury, Grove End, Sastri Park, Caneside, Canehaven, Woodview, Amaoti, *Requesting 12 water tankers*. *Action being taken* Teams on the ground investigating suspected airlock on the system. *When will the issue be resolved* Estimated timeframe: It is anticipated that water supply will be restored later today on 19 June 2025