*The Cabinet Secretariat has expanded the jurisdiction of the Directorate of Public Grievances (DPG) to include complaints related to Income Tax and Customs, as per a notification issued on June 16, 2025.* This move aims to improve public trust and administrative accountability by providing a structured and time-bound system for addressing tax and customs-related complaints. *Key Details:* - *Expanded Jurisdiction*: The DPG can now handle grievances related to the Department of Revenue (Income Tax) and the Central Board of Indirect Taxes and Customs (CBIC) for customs-related issues. - *Benefits*: This expansion will provide taxpayers and import-export stakeholders with an elevated platform to file complaints about procedural delays, inefficiencies, and gaps in administrative conduct. - *Role of DPG*: The Directorate of Public Grievances functions under the Cabinet Secretariat and is mandated to take up individual cases of hardship or inaction in public service delivery, recommending corrective action at the highest levels. *Grievances Covered:* - *Income Tax*: Complaints related to income tax department issues - *Customs*: Complaints related to customs duties and CBIC issues *Exclusions:* - *Policy Matters*: Grievances concerning policy decisions are not entertained - *Commercial Contracts*: Disputes related to commercial contracts are excluded - *Service Matters*: Service-related issues, except payment of terminal benefits like gratuity or GPF, are not covered - *Sub-Judice Matters*: Cases pending before courts are not considered - *Frivolous Complaints*: DPG does not entertain frivolous or baseless complaints This expansion is expected to enhance citizen-centric governance and ease of doing business through better grievance redressal . "Share this update with others and stay updated by following the WhatsApp channel!" *Follow the VEM : VAPS®-EPSCON-MKJ channel on WhatsApp:* https://whatsapp.com/channel/0029Va555c5JJhzdOhLadx3B