We are looking for Customer Service- SOP Executive to be based in Dubai. Sales Operations: *Booking / processing Purchase Orders in the System. *2-3 years of experience in Sales Order Processing and Logistics *Fulfillment of the order with the customer, that includes registration of the customer, payment collection follow-up, Pickup follow-up. *Invoicing and updating with delivery . *Proactive follow up with customers for their orders and providing the right information. *Pending orders review and conversion with the sales team on a regular basis. Procurement Across all regions: *The person must have an experience in placing orders to the vendors. *Manage collection and follow-up with vendors. *Share the proper ETA with the customers and the sales team. *Inventory Management, stock forecasting. *POS reporting and managing RMA process for all brands. Skills/Attributes required: *Excellent verbal and written English communication skills *Strong understanding of SOP systems, principles, and processes *Accurate and timely data entry skills *Experience in working with suppliers and customers to resolve order issues *Experienced with MS Office including Word, Excel, and Outlook *Experience in working in Orion System, not mandatory If you meet the criteria and are ready for a new challenge please share your resume at [email protected]