*Customer Service Assistant* Job Responsibilities: - Ensure good customer retention by providing excellent and professional services. - Cross sell and upsell the company's products and provide advice to customers. - Communicate with clients about their experience with our products/services. - Be responsible for order fulfillment, on-time dispatch, and tracking orders to ensure on-time delivery. - Handle customer inquiries and solve customer complaints in a professional manner. - Conduct customer surveys, update on promotions and product knowledge/new offers. - Study competition to find new ways to retain customers. - Collaborate with internal teams (including other departments) to address customer needs. Skills & Abilities: - Must be innovative, creative and self-motivated. - Excellent written and verbal communication skills. - Strong customer service skills. - At least 2-year experience in similar position. - Knowledge of Pastel Evolution is an added advantage. Educational Qualifications: - Degree in Marketing or equivalent. How to Apply: All interested and qualified candidates must email their application, current CVs, copies of educational or professional qualifications to [email protected] on or before 22 June 2025. Clearly state the POSITION and BRANCH you are applying for in the subject line of your email. Only shortlisted candidates will be contacted.