*Chairperson BISP Senator Rubina Khalid attended a briefing session on the operations of the BISP Call Center by the Grievances and Redressal Wing at BISP HQs today.* Officers from the Cash Transfer Wing gave a detailed presentation. The Chairperson emphasized the need for simpler and more effective solutions, particularly for non-BVS payment cases, to make life easier for BISP beneficiaries. She directed the team to prepare a clear checklist of responsibilities, assign a dedicated officer for complaint redressal, and further improve the existing system. She also stressed the importance of having complete data on complaints received, those in process, and those resolved, to ensure transparency and efficiency in service delivery. #bisp #grievanceredressal #callcenter #digitalgovernance #socialprotection #womenempowerment #nonbvs #publicservicedelivery #beneficiarysupport #transparency #goodgovernance #senatorrubinakhalid #pakistan